Terms and Conditions

By engaging HyRize Solutions (referred to as 'HyRize', 'we', 'us', or 'our') for property management services, you ('the Client') agree to be bound by these Terms and Conditions in their entirety. These terms form a legally binding agreement and govern all services provided by HyRize in connection with the management of your property in Malta.

If you do not agree to these terms, you must not engage our services. We reserve the right to update these terms at any time, with reasonable notice provided to active clients.

'Client' refers to the property owner or authorised representative who has engaged HyRize for management services.

'Property' refers to the residential or short-let accommodation managed by HyRize on behalf of the Client.

'Guest' refers to any person who occupies the Property on a short-term basis through a booking facilitated by HyRize.

'Services' refers to the property management, operational, and ancillary services described in the agreed service plan.

'Management Agreement' refers to the signed contract entered into between the Client and HyRize at the commencement of the relationship.

HyRize provides short-let property management services in Malta across three service tiers — Basic, Pro, and Enterprise — with optional add-on services available to supplement any plan. The specific services included in each engagement are detailed in the Management Agreement signed at onboarding.

Core services may include, but are not limited to: booking and channel management, listing price guidance, check-in and check-out coordination, cleaning and property inspection, 24/7 guest support, maintenance credit allocation, laundry services, insurance management, gardening and pool care, registration guidance with the Malta Tourism Authority, and property marketing.

HyRize will make reasonable efforts to fulfil all services to a professional standard. However, service delivery may be affected by factors outside our reasonable control, including but not limited to extreme weather, supplier unavailability, or regulatory change.

The Client agrees to: (a) provide HyRize with accurate and complete information about the Property at the time of onboarding and notify us promptly of any material changes; (b) ensure the Property is in a habitable, compliant, and well-maintained condition prior to the commencement of services; (c) provide HyRize with all necessary access, keys, codes, and authorisations required to manage the Property effectively; (d) maintain valid property insurance for the duration of the Management Agreement; (e) ensure the Property complies with all applicable Maltese laws and regulations, including those governing short-term rentals and the Malta Tourism Authority.

The Client shall not interfere with HyRize's day-to-day management activities or communicate directly with Guests on matters that have been delegated to HyRize without prior coordination.

HyRize's management fees are agreed upon in writing in the Management Agreement prior to the commencement of services. Fees may be charged as a fixed monthly amount, a percentage of rental income, or a combination thereof, depending on the agreed plan.

Add-on services are invoiced separately based on usage or at agreed periodic rates. Any third-party costs incurred by HyRize on behalf of the Client — such as maintenance, repairs, or registration fees — will be passed through at cost unless a credit arrangement has been agreed.

Invoices are due within fourteen (14) days of the invoice date unless otherwise specified in the Management Agreement. HyRize reserves the right to suspend services in the event of overdue payments that remain unpaid after reasonable notice.

All prices are stated in Euro (EUR) unless otherwise agreed. HyRize will provide clear and transparent invoicing at all times.

HyRize will coordinate routine maintenance and minor repairs on behalf of the Client. Where a service plan includes a maintenance credit (e.g. EUR 500 per year), such credit will be applied toward eligible repair and maintenance costs as they arise. Any costs exceeding the included credit will be charged to the Client with prior notification where practicable.

For significant repairs or works above a reasonable threshold (as agreed in the Management Agreement), HyRize will obtain prior written approval from the Client before proceeding. Emergency works required to protect the Property or ensure Guest safety may be carried out without prior approval, with immediate notification to the Client.

HyRize is not responsible for pre-existing defects, structural issues, or damage caused by the Client, Guests, or circumstances outside our reasonable control.

HyRize manages the relationship with Guests on behalf of the Client, including booking acceptance, identity verification, check-in coordination, and guest support during the stay. HyRize will make reasonable efforts to screen Guests; however, the Client acknowledges that short-let accommodation carries an inherent level of risk and that HyRize cannot guarantee Guest conduct.

HyRize will endeavour to enforce the property's house rules and booking platform policies. In the event of Guest misconduct or damage, HyRize will support the Client in pursuing resolution through the relevant booking platform's dispute or damage processes.

The Client authorises HyRize to list the Property on one or more booking platforms and online travel agencies as part of the agreed service scope.

Where marketing services are engaged, HyRize may create photography, copy, branding assets, or other marketing materials in connection with the Property. Unless otherwise agreed, HyRize retains ownership of any creative materials it produces and licenses their use to the Client for the duration of the Management Agreement.

The Client grants HyRize a non-exclusive licence to use images, descriptions, and other content relating to the Property for the purposes of listing and marketing the Property during the term of the agreement.

Either party may terminate the Management Agreement by providing written notice in accordance with the notice period specified therein (typically thirty to sixty days). During the notice period, both parties agree to continue fulfilling their respective obligations.

HyRize reserves the right to terminate the agreement with immediate effect if: (a) the Client fails to pay outstanding invoices after reasonable notice; (b) the Client is in material breach of these Terms; or (c) continuation of the agreement would require HyRize to act in a manner contrary to applicable law or regulation.

Upon termination, HyRize will provide the Client with all relevant property documentation, access credentials, and a final account settlement within a reasonable timeframe.

To the fullest extent permitted by applicable law, HyRize's total liability to the Client in connection with any claim arising under or in relation to the Management Agreement shall not exceed the total management fees paid by the Client in the twelve (12) months preceding the claim.

HyRize shall not be liable for: (a) loss of rental income due to market conditions, platform algorithm changes, or property unavailability; (b) indirect, consequential, or special losses; (c) damage caused by Guests beyond amounts recoverable through platform deposit or guarantee schemes; or (d) failure to perform services due to circumstances beyond our reasonable control (force majeure).

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Both parties agree to keep the terms of the Management Agreement and any commercially sensitive information exchanged during the relationship confidential, and not to disclose such information to any third party without the other party's prior written consent, except where disclosure is required by law or regulation.

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of Malta.

In the event of any dispute, the parties agree to first attempt resolution through good-faith negotiation. If a resolution cannot be reached within thirty (30) days, the dispute may be referred to the competent courts of Malta.

HyRize reserves the right to amend these Terms and Conditions at any time. Active clients will be notified of material changes with a minimum of fourteen (14) days' notice. Continued use of our services following such notice constitutes acceptance of the updated terms.

The most current version of these Terms will always be available at hyrizesolutions.com/terms-and-conditions.

For questions regarding these Terms and Conditions, please contact us at:

HyRize Solutions Email: info@hyrizesolutions.com Phone: +356 99006011/9